GHANI ONLINE SDN. BHD
Email: ghanionline@outlook.com
Address: NO.37A, JALAN CANTIK 2, TAMAN PELANGI INDAH, 81800 ULU TIRAM, JOHOR
Business Type: Household Equipment (including small tables, chairs, umbrellas, water bottles, and thermal flasks)
1. Introduction
At GHANI ONLINE SDN. BHD., we strive to ensure our customers are completely satisfied with every purchase. If for any reason you are not fully satisfied with your item(s), we offer a return and refund policy within the terms below. Your satisfaction is important to us, and we will do our best to resolve any issues in a fair and timely manner.
2. Return & Refund Eligibility
You may return items within 30 days from the date of purchase provided that:
- The item is in its original condition and packaging.
- The item has not been used, altered, or damaged.
- The return request is supported by a valid proof of purchase (e.g., order confirmation, receipt).
Please ensure the returned product includes all original components, manuals, and accessories (if applicable).
3. Return Process
To initiate a return, please follow these steps:
- Contact us at ghanionline@outlook.com with your order details and reason for return.
- Wait for our team to approve your return request and provide return instructions.
- Carefully pack and send the item(s) back according to our instructions.
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
4. Refunds
- Approved refunds will be processed to your original method of payment.
- Please allow 5–10 business days for the refund to appear in your account after confirmation.
- Refunds are issued only after we receive and inspect the returned product.
5. Cancellation Policy
We understand that circumstances may change. You may cancel your order within 12 hours of placing it by contacting us at ghanionline@outlook.com
- Cancellations requested after 12 hours may not be accepted, as the order may have already been processed or shipped.
- If your order has already been dispatched, you will need to initiate a return request once you receive the product.
6. Contact Us
For any questions about returns, refunds, or cancellations, please do not hesitate to contact us:
Email: ghanionline@outlook.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM