Return, Refund and Exchange Policy

1. General Policy

All items sold by GHANI ONLINE SDN. BHD. are non-exchangeable and non-refundable, except where the order meets one of the following conditions:

  • The wrong item was sent by the Company.
  • The item received does not match the specifications, description, features, or other information advertised on the Website.
  • The item received is spoiled, damaged, or defective upon delivery.
  • The delivery exceeds the delivery timeline stated in the Company’s Shipping Policy.

Requests based on a change of mind, incorrect selection, or other reasons not listed above will not be accepted.

2. Required Evidence for Return and Refund Requests

To allow us to properly assess a return or refund request, customers must provide the following evidence:

  • A clear and continuous unboxing video showing the parcel before it is opened, including the shipping label, outer packaging, and the item received.
  • A clear video showing the first use of the item, where applicable.
  • Relevant photographs showing the condition of the item, packaging, shipping label, or any damage or defect.
  • Order details and any other supporting documents or information requested by the Company.

The evidence provided must be clear, genuine, and sufficient for the Company to verify the issue.

3. Return and Refund Request Period

All return and refund requests must be submitted to ghanionline@outlook.com within 24 hours of receiving the item.

Customers are advised to inspect their order immediately upon delivery and retain all original packaging and relevant evidence until the request has been resolved.

Any return or refund request submitted after the 24-hour period will not be accepted.

Requests submitted without the required evidence stated in this Policy may also be rejected.

4. Assessment and Approval

All return and refund requests are subject to review and approval by GHANI ONLINE SDN. BHD.

The Company reserves the right to request additional photographs, videos, order information, or other supporting evidence where necessary.

If the request is approved, the Company will provide further instructions regarding the return process and applicable refund arrangements.

Customers should not return any item without receiving instructions or approval from the Company.

5. Refund Processing

Where a refund is approved, the refund will be processed using the applicable payment method or refund arrangement determined by the Company.

The processing time may vary depending on the payment provider or financial institution involved.

6. Non-Acceptance of Requests

GHANI ONLINE SDN. BHD. reserves the right to reject any return or refund request where:

  • The request is submitted more than 24 hours after the item was received.
  • The required unboxing video or supporting evidence is not provided.
  • The evidence provided is unclear, incomplete, edited, or insufficient to verify the claim.
  • The issue does not fall within the conditions stated in this Policy.
  • The item has been used, damaged, altered, or handled improperly by the customer, where applicable.

7. Contact Us

For any return, refund, or exchange enquiries, please contact us at:

GHANI ONLINE SDN. BHD.
Email: ghanionline@outlook.com
Website: https://ghanionline.store/

By placing an order through our Website, customers acknowledge and agree to the terms stated in this Return, Refund and Exchange Policy.